Shipping Policy
Effective Date: January 17, 2025
At Royal Dog Wear, we aim to provide a seamless shopping experience by offering reliable shipping services for all of our customers. Below, you’ll find important information about our shipping methods, costs, and policies. By placing an order with us, you agree to the terms outlined in this Shipping Policy.
1. Shipping Methods
We offer a variety of shipping methods to accommodate different delivery needs. Our standard shipping methods include:
- Standard Shipping: Estimated delivery time of 5–7 business days.
- Expedited Shipping: Estimated delivery time of 2–3 business days.
- Overnight Shipping: Guaranteed next-day delivery for orders placed before 12 PM (local time).
2. Shipping Costs
Shipping costs are calculated based on the following factors:
- Shipping Method: The shipping speed selected during checkout.
- Order Size and Weight: Heavier or bulkier items may incur higher shipping costs.
- Shipping Destination: Delivery to international or remote locations may have additional charges.
Shipping costs will be clearly displayed at checkout before you confirm your order. You will have the opportunity to review and adjust your order before completing the payment.
3. Shipping Locations
We currently offer shipping to addresses within the United States and internationally. For international orders, shipping rates and estimated delivery times will vary based on the destination country.
4. Order Processing Time
Orders placed on our website are processed and shipped within 1–2 business days of receiving your order. Orders placed on weekends or holidays will be processed on the next business day.
If there are any delays or issues with the processing of your order, we will notify you via email.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment. Please allow up to 24 hours for the tracking information to update.
6. Shipping Delays
While we strive to ensure timely delivery, Royal Dog Wear is not responsible for delays caused by shipping carriers, customs processing, or other circumstances beyond our control. If your shipment is delayed, please contact the carrier directly using the tracking number provided. We are happy to assist you with any issues or inquiries related to your shipment.
7. Damaged or Lost Packages
In the rare event that your package is damaged or lost during transit, please contact us within 7 days of receiving the package. We will work with the carrier to resolve the issue, and if necessary, we will initiate a claim for the lost or damaged item. If the item is found to be damaged, we may offer a replacement or refund, depending on the situation.
8. International Shipping
We are pleased to offer international shipping. Please note that:
- Customs Duties and Taxes: International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the price of the product or the shipping cost.
- Customs Delays: Orders shipped internationally may be subject to customs inspections, which can delay delivery. We are not responsible for customs-related delays or fees.
9. Shipping Restrictions
Certain products may have shipping restrictions due to local laws or regulations, and some items may not be available for shipping to specific locations. If this is the case, we will notify you and either offer a similar product or cancel the order.
10. Address Accuracy
Please ensure that the shipping address you provide is accurate and complete. Royal Dog Wear is not responsible for shipping delays or delivery issues resulting from incorrect or incomplete address information. If you notice an error in the address after placing your order, please contact us immediately to correct it before the package is shipped.
11. Free Shipping Offers
From time to time, we may offer promotions that include free standard shipping on eligible orders. These promotions may have specific terms and conditions, such as minimum order amounts or geographic restrictions, which will be detailed on the promotional offer page.
12. Returns
If for any reason you are not satisfied with your purchase, please refer to our Refund and Returns Policy for detailed information on how to return your item(s). Please note that return shipping costs may apply, depending on the circumstances and the reason for the return.
13. Changes to the Shipping Policy
We reserve the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We recommend checking this page periodically for updates.
14. Contact Information
If you have any questions or concerns about our shipping policy, or if you need assistance with tracking your order, please feel free to contact us:
Royal Dog Wear
Phone: 937-526-3942
Email: info@royaldogwear.com
Address: 554 Pearl St, Versailles, Ohio (OH)
Website: https://royaldogwear.com
Thank you for shopping with Royal Dog Wear! We are committed to providing you with excellent service and ensuring your order arrives in a timely and secure manner.
