Sales Policy
Effective Date: January 17, 2025
Welcome to Royal Dog Wear! By placing an order with us, you agree to the following Sales Policy. Please take a moment to read through the terms and conditions before making any purchases on our website, royaldogwear.com. This policy outlines the terms of sale for our products and services.
1. Ordering Process
When you place an order with Royal Dog Wear, you are making an offer to purchase the item(s) in your shopping cart. We reserve the right to accept or reject any order at our sole discretion. Once your order is placed, you will receive an order confirmation via email with the details of your purchase.
2. Product Availability
While we make every effort to ensure that all products listed on our website are available for purchase, product availability may change depending on stock levels. In the event that a product you order is out of stock or unavailable, we will notify you as soon as possible and may offer an alternative or allow you to cancel your order.
3. Pricing
All prices listed on our website are in U.S. dollars (USD) and are subject to change without notice. Prices may be updated based on market conditions or sales promotions. We make every effort to provide accurate pricing and product details, but errors may occur. If a product is listed at an incorrect price due to a mistake, we reserve the right to cancel or modify the order. In such cases, you will be notified and a refund will be issued if necessary.
4. Payment
We accept payments through various methods, including credit/debit cards and third-party payment processors. By submitting your payment information, you represent and warrant that you are authorized to use the selected payment method.
All orders are subject to validation checks, and we reserve the right to reject an order if payment information cannot be verified or if there are issues with the transaction.
5. Sales Tax
Sales tax will be applied to orders based on the shipping address and applicable state laws. The sales tax rate is calculated during checkout and added to the total price of the order.
6. Shipping
We offer a variety of shipping methods for your convenience. Shipping charges will be calculated during checkout based on the delivery address and selected shipping method.
For more details on our shipping policies, including shipping fees and estimated delivery times, please refer to our Shipping Policy.
7. Returns and Exchanges
We want you to be satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy. Please refer to our Refund and Returns Policy for detailed instructions on how to return or exchange products.
Please note that certain items, such as customized or final sale items, may not be eligible for returns or exchanges.
8. Order Cancellations
You may cancel your order at any time before it is shipped. If you wish to cancel your order, please contact our customer support team as soon as possible at info@royaldogwear.com. Once the order has been processed and shipped, it cannot be canceled, but you can initiate a return once you receive the item.
9. Customer Support
If you have any questions or issues with your order, our customer support team is here to assist you. Please reach out to us via email at info@royaldogwear.com or by phone at 937-526-3942.
10. Limitations of Liability
By placing an order with Royal Dog Wear, you agree that we are not liable for any damages or losses incurred due to issues such as shipping delays, product defects, or other circumstances beyond our control. Our liability is limited to the total amount paid for the item(s) in question.
11. Changes to the Sales Policy
We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We recommend checking this page regularly to stay informed of any updates.
12. Contact Information
If you have any questions about this Sales Policy or need assistance with an order, please contact us at:
Royal Dog Wear
Phone: 937-526-3942
Email: info@royaldogwear.com
Address: 554 Pearl St, Versailles, Ohio (OH)
Website: https://royaldogwear.com
By placing an order on Royal Dog Wear, you acknowledge that you have read, understood, and agreed to the terms outlined in this Sales Policy. Thank you for shopping with us!
